Help and troubleshooting

If a camera shows offline, confirm it has power, can be reached from the Nabik device, and its stream credentials have not changed. Test the stream in the camera wizard.

If Live works but recordings are missing, check History, available storage, and the camera's recording settings. If the whole interface is unavailable, check that the Debian device is powered on and open https://DEVICE_IP:8971 from the same network.

On the Debian device, run:

sudo nabikctl status
sudo nabikctl logs

For a subscription issue, check the device's internet connection and clock, then contact the Nabik team with the device ID and the error message. Do not send passwords, activation tokens, backup archives, or private keys. For hardware or installation problems, include the Debian version and the last relevant log lines.